Information We May Collect

Depending on the services you use, we may collect:

• Name
• Mobile number
• Email address
• Address
• Date of birth where required
• Passport or identification information where required
• Traveller information
• Booking information
• Travel dates and destinations
• Payment and transaction information
• Customer support communications
• Cancellation, refund and amendment information
• Device and website usage information
• Information required to provide requested travel services

How We Use Your Information

We may use customer information to:

• Process bookings
• Issue tickets, vouchers and confirmations
• Process payments
• Process cancellations, amendments and refunds
• Communicate booking information
• Provide customer support and travel assistance
• Respond to enquiries
• Improve our website and services
• Maintain business records
• Detect and prevent fraud or unauthorized activity
• Meet applicable legal and regulatory requirements

Sharing of Information

To provide requested services, certain information may need to be shared with:

• Airlines
• Hotels and accommodation providers
• Bus operators
• Travel suppliers
• Payment gateways and service providers
• Technology and API providers
• Customer-support partners
• Government or regulatory authorities where legally required

Information shared will be limited to what is reasonably required for the relevant service or legal purpose.

Payment Information

Payments may be processed through authorized third-party payment gateways or financial service providers.

Where payment processing is handled by a third-party provider, KaNa Travels & Holidays may not directly store complete payment-card information.

Customers should also review the privacy policy and applicable terms of the payment provider used.

Cookies and Similar Technologies

Our website or application may use cookies and similar technologies to:

• Improve functionality
• Remember preferences
• Understand website usage
• Improve user experience
• Support security and performance

Customers may be able to manage or disable cookies through browser or device settings.

Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no electronic transmission, website or storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain booking and transaction records
• Meet legal or regulatory requirements
• Resolve disputes
• Prevent fraud
• Enforce applicable agreements
• Maintain legitimate business records

Retention periods may vary depending on the type and purpose of the information.

Third-Party Services

Our booking platform may connect with third-party travel suppliers, APIs, payment gateways and technology providers.

Information provided to these providers may be processed according to their respective privacy policies, terms and applicable laws.

Children’s Privacy

Our services are not specifically directed towards children.

Where information relating to a minor is required for a travel booking, the information should be provided by or with the involvement of the parent or legal guardian, as applicable.

Your Privacy Rights

Subject to applicable law, customers may have rights regarding their personal information, including requesting access to or correction of inaccurate information.

Requests can be submitted using the contact details below. We may need to verify the identity of the requester before processing certain requests.

Marketing and Service Communications

We may send:

• Booking confirmations
• Tickets and vouchers
• Payment notifications
• Travel reminders
• Cancellation and amendment updates
• Customer-support communications
• Important service notifications

Promotional communications will be handled in accordance with applicable requirements and available customer preferences.

Data Protection and Third-Party Processing

Where customer information is processed by airlines, hotels, bus operators, payment providers, technology providers or other suppliers, such processing may also be governed by the respective provider’s terms, privacy policy and applicable legal requirements.

Changes to This Privacy Policy

KaNa Travels & Holidays may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated policy will be published on our website with the revised effective date.