Our Services

KaNa Travels & Holidays provides flight bookings, hotel bookings, bus bookings, holiday packages, customized tours, travel assistance and related services.

Certain travel inventory, rates, availability and booking services are provided through third-party airlines, hotels, bus operators, suppliers, technology providers and API partners.

Booking and Confirmation

A booking will be considered confirmed only after the applicable booking process has been successfully completed and the required payment has been received and processed.

Customers are responsible for providing accurate and complete information and verifying passenger/traveller names, travel dates, destination, departure and arrival details, contact information, passport or identification details where applicable, hotel and room details, and other booking information.

Availability and Dynamic Pricing

Travel inventory is dynamic. Flight fares, hotel rates, bus fares, seat availability, room availability and other travel products may change at any time.

Search results do not guarantee that a particular fare, seat, room or service will remain available until the booking has been successfully completed and confirmed.

Third-Party Suppliers and Technology Partners

Certain services available through our platform are supplied or supported by third-party providers, including airlines, hotels, bus operators, travel suppliers, payment providers and technology/API partners.

Information displayed on the platform may be obtained from these providers. Where an issue originates from a third-party supplier, resolution will be subject to the applicable supplier’s policies and procedures.

Payments

Customers must make payment using the payment methods made available by KaNa Travels & Holidays or its authorized payment partners.

Applicable taxes, service charges, convenience fees or other charges may apply. A booking will not be treated as confirmed until the required payment has been successfully received and processed.

Cancellation and Refunds

Cancellation and refund conditions vary depending on the service booked and the applicable supplier. Some bookings may be non-refundable.

Where a refund is applicable, it will be processed according to the relevant supplier’s policy and applicable payment-processing procedures. Processing time may vary.

Amendments and Changes

Requests to change a booking are subject to availability and the terms of the relevant service provider.

Additional charges, amendment fees or fare differences may apply.

Customer Responsibilities

Customers are responsible for providing accurate booking information, reviewing booking details before payment, carrying valid identification documents, passports where required, obtaining required visas and permits, meeting applicable immigration requirements, complying with supplier and destination rules, and arriving at required reporting/check-in times.

Visa, Passport and Travel Requirements

Customers travelling internationally are responsible for ensuring that they hold valid passports, visas, permits and other documents required for their journey.

KaNa Travels & Holidays may provide travel-related assistance or information; however, visa, immigration and entry decisions are made by the relevant government authorities.

Travel Information

Travel information provided through our website is intended to assist customers in planning their journeys.

Customers should verify important travel requirements, schedules and entry conditions before travelling.

Website and Platform Availability

We aim to maintain reliable access to our website and booking platform.

Temporary interruptions may occur due to maintenance, technical problems, internet or network failures, supplier system issues, API or technology failures, government restrictions, natural events or circumstances beyond our reasonable control.

Prohibited Use

Users must not use the website for unlawful purposes, provide fraudulent or misleading information, attempt unauthorized access, interfere with website or booking systems, misuse booking facilities, use unauthorized automated methods to interfere with the platform, attempt to compromise security, or use the platform to cause harm.

Intellectual Property

The KaNa Travels & Holidays name, logo, branding, website design, text, graphics and other original materials are protected by applicable intellectual property laws.

No material may be copied, reproduced, modified, distributed or commercially used without appropriate authorization.

Limitation of Responsibility

To the extent permitted by applicable law, KaNa Travels & Holidays shall not be responsible for losses, delays, cancellations or disruptions arising from circumstances beyond our reasonable control.

This includes third-party supplier failures, airline disruptions, hotel issues, transport disruptions, natural disasters, severe weather, strikes, government restrictions, technical failures or other unforeseen events.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

Force Majeure

KaNa Travels & Holidays will not be considered in breach of its obligations where performance is prevented, restricted or delayed due to circumstances beyond reasonable control.

This includes natural disasters, severe weather, government actions, strikes, civil disturbances, technical disruptions, infrastructure failures or other unforeseen events.

Changes to These Terms

KaNa Travels & Holidays may update these Terms & Conditions from time to time. The updated version will be published on the website with the revised date.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.